Customer Service Representative
Founded in 1991, Testa Produce, Inc. is the successor entity to the original Dominick Testa and Sons. The members of the Testa Family own Testa Produce, Inc. with the controlling interest currently held by Peter Testa. Testa Produce's roots date back to 1912, with founder Dominick Testa selling stalks of celery door-to-door out of a basket. The creation of the Chicago Terminal Produce Market provided a central selling location for years. As the restaurant industry evolved, so did Testa Produce. In 2011, Testa expanded yet again and moved into its new home: a 91,300-square-foot facility to accommodate an ever-growing list of restaurant, hotel, and food service customers.
Essential Functions:
- Answer calls professionally
- Respond to customer inquiries
- Research required information using available resources
- Handle and resolve customer complaints
- Provide customers with product and service information
- Enter customer information
- Process orders and forms
- Identify and escalate priority issues
- Take orders by obtaining and verifying information
- Bilingual preferred
- Sell additional products by recognizing opportunities to upsell accounts; explain the latest items or featured products.
Competencies, Education, and Experience:
- Excellent verbal and written communication skills
- Strong listening skills
- Problem-solving skills
- Organized and attention-to-detail approach
- High school diploma or GED equivalent.
- Proficient PC skills in Microsoft Office and common E-Mail systems
Schedule:
- Monday – Sunday (Off on Saturdays and 1 day during the week)
- Start Time: 11:30 am – 8:00 pm
Compensation:
- $17.50/hour
Benefits:
- Health & Welfare Benefits (Medical, Dental, Vision allowance, Disability, and Voluntary Life)
- Paid Time Off
- Holidays
- 401(k) with Company Match
- Weekly Paid
- Career Advancement Opportunities
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.