Get Fresh Produce has been in business since 1982, providing fresh produce and other products to restaurants and other end users in the Chicago area. We are currently accepting applications for a Dispatch Specialist to work at our Bartlett, IL, main location. Enjoy competitive pay, full benefits, and a stable work environment with a growing company.

As a member of the Customer Service team, you are the first person our customers interact with when they call, email, or send an order to us.  As a member of the customer service team, you will provide our customers with the best-in-class service they have come to expect from Get Fresh Produce.  We are looking for someone who is outgoing, self-motivated, and possesses excellent people skills.  

 Essential Functions:

• Educate CSRs on new lines and upsell opportunities, write scripts for holidays
• Manage the compilation of the “short list” on a daily basis
• Supervise and support a team of customer service representatives
• Monitor and evaluate team performance, providing coaching and feedback as needed
• Handle escalated customer inquiries and complaints in a professional and timely manner
• Develop and implement customer service policies and procedures
• Schedule and manage team shifts to ensure adequate coverage
• Train new hires and provide ongoing training for team members
• Prepare performance reports and present them to management
• Collaborate with other departments to resolve customer issues and improve service delivery

Competencies, Education, and Experience:

• Intellectual horsepower
• Highly resourceful
• Strong relationship management and interpersonal skills
• Innovative and creative thinking
• Complex problem-solving skills
• Organized and attention-to-detail approach
• Excellent verbal and written communication skills
• Prioritize tasks and meet deadlines in a fast-paced environment
• High school diploma or GED equivalent
• Must be able to read, speak, and write English satisfactorily, bilingual preferred
• Minimum of 2 years of successful sales experience with an understanding and knowledge or produce food service or retail related products
• Proficient PC skills in Microsoft Office, particularly Excel, Produce Pro, and common E Mail systems

Compensation:

• $50,000/Year

Schedule:

• 9:30am – 6:30pm (Monday – Friday) 
• 40 hours per week

Physical Demands:

• Stand or sit for long periods of time

Benefits:

• Benefits (Medical, Dental, Vision, and Voluntary Life)
• PTO (Personal and Vacation Days)
• 401k
• Paid Holidays
• Career advancement opportunities

All qualified applicants will receive consideration for employment without regard to actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.